Terms

1 · Your Account

You must be at least 18 and able to enter a contract. You sign in with Google, so we never see or hold a password; whoever holds your Google account can reach your Kaho account, so keep it secure. You can see every device signed in, and sign any of them out, in the app's Account settings.

2 · What Kaho Storage Does

Kaho Storage keeps the files and folders you upload from the Kaho app and gives them back on any device you sign in on. It is a place to keep your own files: it has no public links, and it is not a service for distributing files to others.

A plan sets how much you may store: 250 GB, 500 GB or 1 TB, with a single file of at most 1 TiB or the plan's size, whichever is less, and a cap on the number of files and folders that the app states. Files you move to the Trash count against your plan, and are deleted 30 days after you move them there.

3 · Plans, Prices and Tax

Plans are subscriptions, billed monthly in advance through Stripe, and renew each month until you cancel them. Stripe's checkout page shows the price, and any VAT, GST or sales tax for your billing address, before you pay. The charge on your statement reads KAHO STORAGE.

You can change or cancel your plan at any time from Manage billing in the app's Account settings, which opens Stripe's billing portal. A cancelled plan runs to the end of the month already paid for. A price change applies from your next renewal after we give you at least 30 days' notice of it.

4 · Refunds, and the Right To Cancel

Everyone: we refund any charge you ask us to refund within 30 days of it. Write to [email protected]. A refunded month ends the plan it paid for, so your account becomes read-only, as section 5 describes.

If you are a consumer in the EU, the EEA or the UK, you have a statutory right to withdraw from this contract within 14 days of subscribing, without giving a reason. By subscribing you ask us to supply the service at once; if you withdraw, we refund the charge in full anyway, which is more than the law requires. Tell us at [email protected] in any clear statement, and we refund within 14 days to the payment method you used, without a fee. Our 30-day policy above applies in addition to this right, and nothing here takes away a right the law gives you.

5 · When a Plan Ends

A plan also ends when its payment is refunded or disputed.

6 · Your Files

You keep every right in the files you store. You give us only the narrow licence needed to run the service: to receive your files, store them, and give them back to you. We do not read them, share them, sell them, or train anything on them. The privacy page says what we keep about you and for how long.

You confirm you have the right to store each file you upload.

Keep your own copy of anything you cannot afford to lose. We work hard to keep your files intact and check every download against the file you uploaded, but no service can promise that nothing will ever be lost, and section 9 limits what we owe if it is.

7 · Acceptable Use, and Reporting Abuse

Do not use Kaho or Kaho Storage to:

• store or send anything whose possession or distribution breaks the law, including material that sexually exploits children;
• store files you have no right to store, or infringe anyone's rights;
• distribute files to others, or run a service for others on top of yours;
• try to reach another account's files, or to compromise the service or its infrastructure;
• work around a plan's limits, rate limits or a suspension.

To report abuse, or a file you believe infringes your rights, write to [email protected] with "Abuse" in the subject. We act on reports promptly, and we report material that sexually exploits children to the authorities as the law requires.

We may suspend an account that breaks these rules, or that we are required by law to suspend. A suspended account cannot reach its files while we look into it; where we close an account for a reason other than fraud or a legal requirement, we refund the month in progress and give you 30 days to download your files first.

8 · Availability

The service is offered as it is and as it is available, with no published availability commitment. We may change, suspend or withdraw parts of it. If we withdraw Kaho Storage altogether, we will give you at least 90 days' notice, refund the month in progress, and keep your files downloadable until the end of that notice.

9 · Warranties and Liability

To the fullest extent the law allows, the service is provided without warranty of any kind, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. If you are a consumer, this does not affect your statutory rights, including your rights under the EU Digital Content Directive (2019/770) or, in the UK, the Consumer Rights Act 2015.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be limited, including, for consumers, liability under mandatory consumer protection law. Subject to that, we are not liable for indirect or consequential loss, loss of profit, revenue, business or goodwill, and our total liability arising out of or in connection with these terms is limited to the greater of what you paid us in the 12 months before the event giving rise to the claim, or US$100.

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill, and the limits above apply only as far as the law permits.

10 · Ending This Agreement

You may stop using Kaho at any time, cancel your plan as section 3 says, and ask us to delete your files and account as the privacy page says. We may end this agreement as section 7 allows. Sections 6, 9 and 12 survive its end.

11 · Changes

We may change these terms. We give at least 30 days' notice of a material change, by posting the revised terms here and by email to the account's address, and the effective date and version above change with it. Continuing to use the service after that date means you accept the change; if you do not, cancel before it takes effect and we refund the month in progress.

12 · Complaints, Governing Law and Disputes

Write to [email protected] with a complaint, and we will look into it and answer as promptly as we reasonably can. We do not currently take part in an alternative dispute resolution scheme.

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and the courts of Delaware have exclusive jurisdiction, except that if you are a consumer resident in the EU, the EEA or the UK, you keep the protection of the mandatory consumer law of the country you live in, and you may bring proceedings in the courts of your own country. We will bring proceedings against you only in the courts of the country you live in.

You may not assign this agreement without our written consent; we may assign it to a successor to our business, on notice to you. If a provision is unenforceable, the rest stands. Not enforcing a term once does not waive it. Neither of us is liable for a failure caused by something genuinely outside our reasonable control, for as long as it lasts. We give notice in the app, on this site, or by email to the account's address.